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Privacy Policy

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Graceful Living Family Care Home

Effective Date:  09-20-2025

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Introduction

At Graceful Living Care Home, we're deeply committed to protecting the privacy and confidentiality of the personal and health information of our residents, their families, our employees, and visitors to our website. This Privacy Policy outlines our practices for collecting, using, and disclosing your information in accordance with all applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA). By engaging with our services or visiting our website, you agree to the terms of this policy.

Information We Collect

 

We collect various types of information to provide high-quality, personalized care and operate our business effectively. This may include:

  • Personal Identification Information: Your name, address, phone number, date of birth, Social Security Number, and emergency contact information.

  • Protected Health Information (PHI): Your medical history, current health conditions, diagnoses, medications, physician's notes, treatment plans, and other health-related data.

  • Financial Information: Billing and insurance information, payment history, and financial power of attorney details.

  • Personal Preferences and Lifestyle Information: Dietary needs, hobbies, social interests, and other personal preferences that help us tailor our care.

  • Visual and Audio Data: With your consent or as necessary for security purposes, we may collect photographs or video recordings.

  • Third-Party Information: Information provided to us by family members, legal guardians, healthcare providers, or other third parties to facilitate your care.

  • Website Usage Data: We automatically collect data such as your IP address, browser type, and pages visited when you use our website. We may also use cookies and similar technologies to enhance your experience.

How We Use Your Information

Your information is used for the following purposes:

  • To Provide Care: To deliver compassionate, safe, and effective care and services tailored to your individual needs.

  • Business Operations: For billing, accounting, quality assurance, risk management, and administrative purposes.

  • Communication: To communicate with you, your family, or your legal representatives about your care, services, and well-being.

  • Compliance: To comply with all applicable legal and regulatory obligations, including reporting requirements to government agencies.

  • Marketing & Communication: To inform you of new services, events, or updates, only with your explicit consent where required by law.

Disclosure of Your Information

We will not disclose or sell your information to any third party for their marketing purposes. We may share your information with trusted third parties only under the following circumstances:

  • For Treatment, Payment, and Operations:

    • Healthcare Providers: To coordinate your care with your doctors, specialists, pharmacies, and other healthcare professionals.

    • Insurance Companies and Payers: For billing and payment processing.

    • Third-Party Service Providers: Such as secure data storage providers, accountants, and other vendors who help us manage our business. These parties are bound by strict confidentiality agreements.

  • With Your Consent: We will obtain your written authorization before sharing your information for any purpose not outlined in this policy.

  • As Required by Law: We may disclose your information if required to do so by a subpoena, court order, or other legal process, or to comply with requests from government agencies.

  • In Emergency Situations: We may disclose your information to prevent harm or injury to you or others.

Your Rights Regarding Your Information

You have specific rights concerning your personal and health information. You have the right to:

  • Access and Review: Request access to your personal and health information.

  • Request an Amendment: Ask us to amend your information if you believe it is incorrect or incomplete.

  • Request Restrictions: Request restrictions on how your information is used or disclosed, though we are not required to agree to all requests.

  • Receive an Accounting of Disclosures: Request a list of certain disclosures we have made of your information.

  • Opt-Out of Communications: Opt-out of receiving marketing or non-essential communications from us.

Data Security

We are committed to protecting your information and employ robust administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure. We train our staff on privacy and security protocols and use secure technologies to protect your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide care, and to comply with our legal and regulatory obligations.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

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